Who we are
Otter Adventures Limited (SC575565) is a small company offering bespoke human-powered slow adventure tours across the remote Ardnamurchan Peninsulas on the West Coast of Scotland.
Purpose of this policy
The purpose of this policy is to explain what data we may collect about you and when, how we store that data and what we may do with it in the future.
Terms used in this policy
In this policy the following terms are used subject to these definitions:
- “I”, “our”, “us”, or “we” refer to the business, [Business name & other trading names].
- “you”, “the user” refer to the person(s) using this website.
- GDPR means General Data Protection Act.
- PECR means Privacy & Electronic Communications Regulation.
- ICO means Information Commissioner’s Office.
- Cookies mean small files stored on a users computer or device.
What personal data do we collect and why?
In order to handle your enquiry or request for a tour and to assist with planning a safe and enjoyable tour for you, we need to collect certain data in order to manage your query.
We collect the minimum amount of data to enable us to do this, principally the following:
- Name – so we know who the query is from;
- Email address – our primary method of responding to your query;
- Mobile phone number – so we can contact you when you are in the area in case of a need to change the plan;
- Significant medical information – so we can advise you as to the suitability of a tour and so we are better prepared if anything should happen to you during the trip;
- Specific dietary requirements – we often provide food, snacks or drinks on trips and wish to be able to offer something to everyone.
What about when using the website?
We use Google Analytics software to monitor the performance of this website (https://otter-adventures.co.uk). Google Analytics collect and stores information about how you use ‘otter-adventures.co.uk’ such as, but not exclusively:
- the pages you visit this website;
- how long you spend on each page;
- how you got to the site;
- what you click on while you’re visiting the site.
We do not collect or store any personal information (e.g. name, address, etc.) so this information is cannot be used to identify who you are.
We use this anonymised data to aid us in planning future marketing campaigns and make improvements to the site for the benefit of all users.
What we may do with this data
The only thing we do with it is store it (securely) on our email server or in our finance software package.
We do not sell, share, rent or even show your data to any third party unless required to do so by law (e.g. by court order, perhaps to prevent fraud or other crime).
How long we keep the data
Children’s privacy protection
As we do not allow unaccompanied under 16’s on our tours and do not knowingly take payments from under 18’s, our website and services are not designed for, or targeted specifically at, children under the age of 13 years.
We will only collect and record dietary or medical details about under 18’s in order to allow us to better plan a safe tour for you. Such data is not stored against a child’s name, only against the adult’s name given to us by the parent or legal guardian at the time of booking.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
How we protect your data
What data breach procedures we have in place
What third parties we receive data from
What automated decision making and/or profiling we do with user data
Industry regulatory disclosure requirements